Give the Gift of Serenity

1. Important – Hair Extensions: Head spa treatments cannot be carried out on anyone wearing hair extensions of any type. Please ensure the intended recipient does not have hair extensions before purchasing a voucher.

2. Validity: Digital gift vouchers are valid for 3 months from the date of purchase. The expiry date will be clearly displayed on the voucher.

3. Bookings: The recipient must book and complete their treatment before the voucher expires. All appointments are subject to availability, so early booking is strongly recommended.

4. Late Bookings & Extensions: I will always do my best to accommodate bookings; however, preferred dates and times cannot be guaranteed, especially close to expiry. Vouchers will not be extended due to late booking requests, so recipients are encouraged to book well in advance.

5. Refunds: Gift vouchers are non-refundable.

6. Cancellations: A minimum of 48 hours' notice is required if the recipient needs to cancel or rearrange their appointment. Late cancellations or non-attendance may result in a reasonable deduction from the voucher.

7. Redemption: Vouchers cannot be exchanged for cash. Any unused balance can be used before the expiry date. No cash change is given.

8. Treatment Suitability: All treatments are subject to suitability. An online consultation form will be emailed to the recipient when arranging their appointment and must be completed and reviewed before the appointment can be confirmed.

9. Delivery: Digital gift vouchers are issued by email once full payment has been received. The voucher and Gift Voucher Recipient Terms & Conditions can be emailed directly to the recipient or sent to the purchaser to forward on.

By purchasing a digital gift voucher, you confirm that you have read and understood these terms. The Gift Voucher Recipient Terms & Conditions will be included with the voucher email, whether sent directly to the recipient or to you to forward on.