Booking & Cancellation Policy

At Pure Serenity Head Spa, I kindly ask all clients to read the following before booking.

Bookings & Deposits

Appointments are confirmed once your consultation form has been completed, reviewed and approved.

A deposit may be required for certain bookings or promotional offers. Where applicable, this will be communicated at the time of booking.

Cancellations & Amendments

Please provide at least 48 hours' notice if you need to cancel, reschedule or make any changes to your appointment.

If a deposit has been paid, cancellations or changes made with less than 48 hours' notice may result in the loss of your deposit.

Late Arrivals

Please arrive on time for your appointment. Late arrivals may result in a shortened treatment to avoid affecting other bookings.

Gift Vouchers

Gift vouchers are valid for 3 months from the date of purchase and must be used before their expiry date. Extensions are not available.

One-to-One Treatments

All treatments are provided individually. Two or more people cannot receive treatments at the same time, but separate appointments can be arranged.